First City Monument Bank (FCMB), has said the deployment of technological innovations and data analytics offer great opportunities in financial transactions, particularly in banking.
The Managing Director of FCMB, Adam Nuru, who made the observation, noted that being technology compliant is also a way of building capabilities needed in the evolving digital world. Nuru, while speaking on the bank’s newly-acquired Mobile App, said the technology will increase engagement with existing and prospective customers to exponentially scale up customer acquisition and transactions at a lower cost to serve. The App, rated as secure and user-friendly platforms, delivers easier, faster and more convenient solutions to streamline and make financial transactions very exciting.
“This is an important milestone in our journey to becoming a digital first financial institution. This will see us build the capabilities needed to develop and deploy an array of digitized products that are simple and easy to use.“By leveraging emerging technologies and data analytics, we will increase engagement with our existing and prospective customers to exponentially scale up customer acquisition and transactions at a lower cost to serve’’, he said. Beyond basic banking services, the bank said, the App executes resolutions to dispute transactions, increase transaction and card limits, manage cards, even to apply for a loan, start a target savings account and generate transaction receipts on the go.
The additional benefits complement the existing ones, which include, funds transfer, account opening, account balance enquiry, airtime and data purchase, bills payment, wallet deposit and withdrawal, among other value-added services.