Keystone Bank Moves to Enhance Customer Satisfaction

Keystone Bank Limited has introduced a new SMART number for customer support. The bank said in a statement yesterday that the launch of the new service number was in line with its goal to provide quality service to all its customers. The lender added that the smart number eliminates the need for customers to remember multiple numbers while removing the uncertainty as to which of the lines are actively engaged.

Speaking on the development, the Group Managing Director/CEO, Mr. Obeahon Ohiwerei said: “The launch of our 0700 2000 3000 Contact Centre easily memorable number opens up the communication channel with the Bank. Besides, he said that the new SMART number will improve customer service relationship as the number connects on a first dial, and allows multiple calls simultaneously. Ohiwerei added: “As a financial institution, the customer is at the core of our business and this novelty is in keeping with the brand values of Service, Professionalism and Innovation which is an integral part of our ethos.”