The Lagos Chamber of Commerce and Industry (LCCI) is seeking direct and effective engagements between Small and Medium Enterprises (SMEs) and regulatory agencies for enhanced transactions, communication and responsive feedback mechanism.
The study was titled: “Transactional Accountability, Process Consistency and Operational Transparency”.
Yusuf said the study was administered on business owners, senior managers and personnel responsible for interfacing with the regulatory agencies in three cities- Aba, Kano and Lagos due to their high concentration of SMEs.
He noted that the study focused on the Federal Inland Revenue Service (FIRS) and the National Agency for Food and Drugs Administration and Control (NAFDAC) as critical and strategic regulatory agencies.
Yusuf said it revealed the need for ease of access to information for SMEs to address gaps between officials of regulatory agencies and owners/managers of SMEs businesses in engagement process.
This, he said, would eliminate all forms of revenue leakages and transparency issues in their procedures and operations translating to improved outcomes for both the SMEs and the regulatory agencies.
He noted that the study also revealed the importance of the full adoption of technology by the Ministries, Departments, and Agencies (MDAs) to drive efficiency and ensure transparency.
He said that poor deployment and inadequate use of information technology, ineffective grievance redress mechanism and non-standard approaches as SMEs and regulatory agencies engage created opportunities for transactional accountability breaches.
“The Federal Government of Nigeria on May 18, 2017, signed the Executive Order 001 on “the Promotion of Transparency and Efficiency in the Business Environment”.
“The objective of the Executive Order was to facilitate the ease of doing business in Nigeria through the promotion of transparency and efficiency in the business environment.
“The Executive Order compelled Federal MDAs to publish a full list of requirements including fees on their websites and to ensure that the list is verified and always updated in order to guide and ease application processes for both local and foreign investors/businesses.
“In spite of appreciable efforts by the agencies to ensure that engagement and interface occur directly with businesses seeking their services, more than 80 per cent of SMEs engage the regulatory agencies through consultants and intermediaries.
“Regulatory agencies put in place internal service complaints structure for addressing cases of service dissatisfaction through official procedures and civil service rules, coordinated by SERVICOM Department at the Head Offices.