The Commissions (NCC) highlighted the rights and obligations of network users during its 1nformation Technology, IT, market conversations at the Garki International Market, Abuja on Thursday.
The theme of the event was ‘Know Your Rights and Obligations as Telecom Consumer.’
The NCC is responsible for creating an enabling environment for competition among operators in the industry as well as ensuring the provision of qualitative and efficient the Independent National Regulatory Authority telecommunications services throughout the country.
Listing some of the consumers’s rights, the Commission’s Director Consumer Affairs Bureau,, Efosa Idehen noted that the network users have the right to receive clear and complete terms and conditions for service agreement and disclosure of prices tor goods and services, and to know all terms and conditions before being charged for services.
NCC listed the following rights:
The consumer also has right to satety, meaning that they should be protected against the marketing of goods that are hazardous to public health.
The consumer has the right to choose: Right to be assured a variety of goods and services at competitive prices with satistactory quality.
Right to be heard: Right to get fair inexpensive and quick redress ot grievances.
Right to Privacy: this, the NCC explained that the consumers have the rights to personal privacy for protection from unauthorized use of their records and personal information, and to reject intrusive communication and technology.
Right to timely installation, restoration and repair service: Consumers have the right to timely installation of newservices and the restoration and repair of existıng services.
Right to timely and responsive customer services: Consumers have the right to timely and polite customer service from knowledgeable employees.
Right to quality Service: Consumers have the right to quality service. Operating companies must provide and list in their directory, a 24 hour repair service number.
Right to accurate, clearly-worded and organised bill: Consumers
Right to action on disputed charges: Consumers have a right of Right to timely redress: Consumers have the right to timely dispute
Right to fair complaint process: Consumers must have accessible have the right to be accurately billed for services they subscribe to. notice before any disconnection. resolution by Service Providers. knowledge of complaint process and steps needed to lodge complaint. Consumers have the right to a customer-oriented response to complaints within 24hours.
On the obligations of network users to their operators the Commission listed:
They must be bound by operator’s terms of services on return to the signed service agreement, or on clearly accepting the service terms.
Consumers must grant the operator or representatives, without charge, access to premises, equipment of tacilities as reasonably required for any provisioning or maintenance of the services, equipment or facilities.
Consumers must not use any equipment or related tacilitiess provided by an operator for reasons other than those related to normal service, and must not do anything that interferes with the functioning of such equipment
Equipment owned by the operator and connected to a telecommunications network must not be moved to a location or address other than the operator.
Consumers must acquaint themselves with data management techniques to avoid data depletion. Consumers must not vandalise and must protect telecom infrastructure from vandalisation to prevent service breakdown.
Consumers should not sell and buy pre-registered SIM Cards in order to prevent criminal activities conducted using mobile phones and ensure registering and linking their National Identiry Number (NIN) to their SIM Card records.